winluck Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:

• "winluck," "we," "us," "our" refers to the operator of the winluck platform accessible at winluck.co and all associated subdomains.
• "Platform" means the winluck website, mobile web interface, all games, software, systems, and services made available through winluck.co.
• "Player," "you," "your" refers to any individual who registers for, accesses, or uses the winluck Platform.
• "Account" means the registered user profile created by a Player on the Platform, including the associated wallet balance.
• "Balance" or "Wallet" means the funds held in a Player's winluck Account, including real-money deposits, bonus credits, and winnings, as separately tracked.
• "Bonus Funds" means any promotional credits, free bet credits, or bonus amounts credited to a Player's Account by winluck as part of a promotion or offer.
• "Real Money Funds" means funds deposited by a Player from their own financial resources via an approved payment method.
• "KYC" means Know Your Customer — the identity verification process required by winluck prior to the processing of withdrawals.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming activities in the Philippines.
• "Agreement" means these Terms and Conditions, as amended from time to time, together with winluck's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

By registering an Account with winluck, you represent and warrant that:

• You are at least 21 years of age;
• You are a natural person (not a corporation, trust, or other legal entity acting as a player);
• You are accessing the Platform for your own personal, recreational use and not on behalf of any third party;
• You are not a resident or citizen of any jurisdiction where online gambling is prohibited by applicable law;
• You are not a current employee, contractor, director, or officer of winluck or any of its affiliated companies, game providers, or payment processors;
• You are not a person who has been self-excluded from winluck or any other gaming platform, or subject to a mandatory exclusion order;
• All information you provide during registration is true, accurate, current, and complete;
• You have not previously had a winluck Account suspended or terminated for cause.

winluck reserves the right to refuse registration to any applicant at its sole discretion without being required to provide a reason. One (1) Account per person is permitted. Opening duplicate accounts is strictly prohibited and will result in the immediate closure of all associated accounts, forfeiture of any bonus funds, and may result in the forfeiture of real money balances where fraud or abuse is established.

During registration, you must provide a valid Philippine mobile number or email address, and a password meeting winluck's security requirements. You are solely responsible for maintaining the confidentiality of your login credentials. winluck is not liable for any losses arising from unauthorized access to your Account where you failed to maintain the security of your credentials.

Identity Verification (KYC). Prior to processing any withdrawal, winluck requires all Players to complete KYC verification. You must submit a clear copy of a valid Philippine government-issued photo identification document — accepted documents include PhilSys National ID, UMID, passport, driver's licence, PRC ID, SSS/GSIS ID, voter's ID, and postal ID — together with a recent selfie photograph holding the same ID document. winluck may request additional documentation at any time where required for compliance or fraud prevention purposes.

Account Security. You are responsible for all activity conducted through your Account. You must not share your Account credentials with any other person. If you suspect that your Account has been accessed without your authorisation, you must notify winluck immediately via live chat or email support. winluck may suspend your Account as a precautionary measure pending investigation of a security incident.

Account Currency. All winluck Account balances are maintained in Philippine Peso (PHP / ₱) unless otherwise specified for a particular game or promotion. Deposits made in other currencies are converted at the exchange rate applied by your payment provider at the time of the transaction.

Inactive Accounts. An Account that has had no login activity for a period of twelve (12) consecutive months is considered inactive. winluck reserves the right to apply a monthly administrative fee to inactive accounts after providing prior written notice to the registered email address on file. If an inactive account's balance reaches zero following the application of such fees, the account may be closed. Players may reactivate their accounts by logging in and completing any required re-verification procedures.

Account Closure by Player. You may request the closure of your winluck Account at any time by contacting support. Any Real Money Funds balance remaining at the time of closure will be returned to you via your last used withdrawal method, subject to KYC verification being complete and no outstanding wagering requirement obligations.

Approved Payment Methods. winluck currently accepts deposits and processes withdrawals via the following approved payment methods: GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, and USDT cryptocurrency. winluck reserves the right to add, remove, or modify available payment methods at any time. The current list of active payment methods is displayed on the Payment page of the Platform.

Minimum Deposit. The minimum deposit amount is ₱100 per transaction unless a higher minimum is specified for a particular payment method or promotion. GCash and PayMaya deposits are credited to your winluck Account in real time. Bank transfer deposits may take up to one (1) business day to clear depending on the initiating bank's processing schedule.

Withdrawal Processing. All withdrawal requests are subject to:

• Completion of KYC identity verification;
• The withdrawal being processed to the same payment method used for the most recent deposit of equivalent or greater value (anti-money laundering requirement);
• No active wagering requirements applicable to Bonus Funds in the requested withdrawal amount;
• The requested amount being within the applicable daily and monthly withdrawal limits for your Account tier.

GCash and PayMaya withdrawals are typically processed within 15 minutes of approval. Bank transfer withdrawals to BPI, BDO, and Metrobank are typically processed within the same business day for requests submitted before 3:00 PM Philippine Standard Time. winluck is not responsible for delays caused by the recipient financial institution.

Anti-Money Laundering. winluck operates in compliance with applicable Philippine anti-money laundering regulations. winluck reserves the right to request documentary evidence of the source of funds for large or unusual transactions. Deposits must only be made from payment accounts that are registered in the same name as the winluck Account holder. Third-party deposits are strictly prohibited and will be returned to the source less any applicable processing fees.

winluck offers various bonuses, free bet credits, cashback offers, and promotional incentives to eligible Players. All bonuses are subject to the specific terms and conditions published for each individual promotion in addition to these General Terms. In the event of any conflict between promotion-specific terms and these General Terms, the promotion-specific terms shall prevail with respect to the relevant promotion only.

Wagering Requirements. Unless otherwise stated in promotion-specific terms, all Bonus Funds credited to a Player's Account are subject to a minimum wagering requirement before they may be withdrawn. The applicable wagering requirement multiplier and eligible games will be specified in the relevant promotion details. Bonus Funds and winnings derived from Bonus Funds that have not met the applicable wagering requirement cannot be withdrawn and are not eligible for cash conversion until the wagering requirement is satisfied in full.

Bonus Abuse. winluck reserves the right to withhold, cancel, or reverse any bonus and associated winnings where there is reasonable evidence that a Player has engaged in bonus abuse, including but not limited to: hedging bets across multiple accounts, exploiting technical errors, placing bets in a pattern inconsistent with normal recreational gaming, or coordinating with other Players to meet wagering requirements without genuine risk. Determination of bonus abuse is made at winluck's sole discretion.

Bonus Expiry. Unless otherwise stated, all Bonus Funds expire if the applicable wagering requirement is not met within thirty (30) calendar days of the date the bonus was credited to the Account. Expired Bonus Funds and any associated winnings are automatically removed from the Account balance without compensation.

Maximum Withdrawal from Bonus. Unless otherwise stated in promotion-specific terms, the maximum amount that may be withdrawn as a result of winnings generated from Bonus Funds is capped at five (5) times the value of the original bonus amount credited.

Game Rules. Each game available on the winluck Platform is governed by the individual game rules provided by the respective game provider. It is the Player's responsibility to read and understand the rules of any game before placing a wager. Game rules are typically accessible from within the game interface.

Random Number Generation. All slot games and non-live casino games on the winluck Platform use certified Random Number Generation (RNG) systems provided by licensed game suppliers. The outcome of each game round is independent of all previous and subsequent rounds. winluck does not alter, influence, or override the RNG outcomes of any game.

Live Casino. Live casino games are conducted in real time by professional human dealers in monitored studio environments. Results are determined by physical game equipment — including cards, dice, and roulette wheels — operated by the live dealer in the studio. All live studio feeds are subject to continuous monitoring by independent technical observers.

Technical Malfunctions. In the event of a technical malfunction, disconnection, or system error during a game round, winluck's decision on the outcome of the affected round shall be final. Where a game round cannot be completed due to a technical issue, any wager placed for that round will be returned to the Player's Account. winluck is not liable for any loss of potential winnings resulting from a technical malfunction.

Errors and Omissions. winluck reserves the right to correct typographical errors, erroneous odds, or incorrect payout information that may appear on the Platform. Bets placed based on manifestly incorrect odds or payout information that the Player knew or should reasonably have known to be erroneous are void. winluck will honour bets placed in good faith at correctly published odds.

The following conduct is strictly prohibited on the winluck Platform. Engaging in prohibited conduct may result in immediate Account suspension, permanent ban, forfeiture of balance, and referral to the appropriate authorities:

• Registering as, or gambling on behalf of, a person under 21 years of age;
• Registering more than one (1) Account, whether using the same or different identity information;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Using another person's identity, payment method, or Account credentials;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the Platform, place bets, or harvest data;
• Attempting to reverse-engineer, decompile, or tamper with any software, game logic, RNG system, or security mechanism on the Platform;
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage, and failing to report them to winluck immediately upon discovery;
• Colluding with other Players, whether through coordinated betting patterns, chip dumping in poker-style games, or other forms of cooperative manipulation;
• Using the Platform for any money laundering, terrorist financing, or other financial crime;
• Depositing funds derived from illegal activity;
• Accessing the Platform from a jurisdiction where online gambling is illegal under applicable local law;
• Engaging in harassment, abusive language, or threatening behaviour toward winluck staff or other Players.

winluck is committed to providing a safe and responsible gaming environment. We recognise that for a small proportion of players, gambling can become a problem. winluck operates in accordance with PAGCOR-aligned responsible gaming standards and makes the following tools available to all registered Players at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly caps on the amount deposited into their Account. Once set, a limit may be reduced immediately but may only be increased after a cooling-off period of not less than 72 hours.
• Session Time Limits: Players may set a maximum continuous play duration after which an automatic logout is triggered.
• Reality Check Notifications: Players may enable periodic in-session notifications showing the duration of the current session and net profit or loss position.
• Cooling-Off Periods: Players may request a temporary suspension of their Account for a period ranging from 24 hours to 30 days. During a cooling-off period, no deposits, wagers, or game access is permitted.
• Self-Exclusion: Players who believe they have a gambling problem may request permanent or long-term self-exclusion from the winluck Platform. Self-exclusion requests are processed within 24 hours of verification. Once self-exclusion is active, the Account cannot be reopened for the duration of the exclusion period.

winluck reserves the right to impose responsible gaming restrictions on any Account where employee observations, transaction patterns, or Player-provided information suggest that a Player may be experiencing gambling-related harm, regardless of whether the Player has requested such restrictions.

All content on the winluck Platform — including but not limited to the winluck brand name, logo, website design, graphic elements, software code, game assets, text, databases, and promotional materials — is the intellectual property of winluck or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial recreational purposes in accordance with these Terms. This licence does not grant you any right to:

• Copy, reproduce, republish, upload, or distribute any Platform content without prior written consent from winluck;
• Use the winluck brand name, logo, or trademarks in any context without authorisation;
• Create derivative works based on Platform content or game software;
• Frame or embed the Platform or any part thereof in another website or application without authorisation.

All game content displayed on the winluck Platform is provided under licence from the respective game providers and remains the intellectual property of those providers. winluck makes no claim of ownership over third-party game content.

To the fullest extent permitted by applicable law, winluck's total aggregate liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Player in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

winluck is not liable for:

• Any indirect, special, incidental, consequential, or punitive loss or damage, including loss of profits, data, or opportunity;
• Losses arising from the Player's failure to secure their Account credentials;
• Losses arising from technical malfunctions, internet service disruptions, or device failures outside winluck's control;
• Losses arising from the Player's reliance on inaccurate game statistics, RTP figures, or promotional information published in error;
• Any decision made by a Player to wager funds, regardless of the outcome;
• Acts or omissions of third-party payment processors, banks, or game providers.

Nothing in these Terms shall exclude or limit winluck's liability for fraud, fraudulent misrepresentation, or any other matter that cannot be excluded or limited as a matter of law.

winluck collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement and is incorporated herein by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

winluck collects personal data including but not limited to: your full name, date of birth, Philippine mobile number, email address, government-issued ID details, residential address, IP address, device identifiers, transaction records, and gameplay history. This data is used for account management, KYC verification, fraud prevention, regulatory compliance, responsible gaming monitoring, and personalised communications where you have consented to receive them.

winluck does not sell your personal data to third parties for marketing purposes. winluck may share your data with licensed game providers, payment processors, KYC verification partners, and regulatory authorities as required for the operation of the Platform and compliance with applicable law.

For full details on your data rights, data retention periods, and how to exercise your rights under applicable Philippine data privacy law, please refer to the winluck Privacy Policy.

winluck reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Actual or suspected violation of any provision of these Terms;
• Actual or suspected involvement in fraudulent activity, money laundering, or any other criminal conduct;
• Failure to provide required KYC documentation within a reasonable time;
• Receipt of a chargeback or reversal request from a payment provider in relation to a deposit;
• A court order or regulatory directive requiring suspension of the Account;
• winluck's reasonable determination that continued operation of the Account poses a risk to the integrity of the Platform, other Players, or third parties.

Where an Account is suspended for investigation, winluck will aim to complete the investigation within fourteen (14) business days. Where an Account is permanently closed due to a breach of these Terms, any Real Money Funds balance will be handled in accordance with winluck's internal compliance procedures. Bonus Funds will be forfeited upon closure for cause.

Where winluck chooses to close an Account for commercial or operational reasons not related to any breach by the Player, any verified Real Money Funds balance will be returned to the Player via the last used withdrawal method.

Internal Complaints Process. If you have a complaint or dispute relating to your winluck Account or any transaction on the Platform, you must first submit your complaint to winluck's customer support team. Complaints may be submitted via live chat or by sending a written description of the dispute to the support email address on this site. winluck will acknowledge receipt of your complaint within two (2) business days and will aim to resolve the complaint within fourteen (14) business days of receipt.

Escalation. If you are not satisfied with winluck's resolution of your complaint after the internal process has concluded, you may escalate the complaint in accordance with the regulatory complaints procedures applicable under your jurisdiction. winluck will cooperate fully with any properly constituted regulatory investigation.

Binding Decision on Game Outcomes. winluck's records of all game transactions, including bet placement, game results, and payout calculations, shall be conclusive evidence of the facts recorded therein in the event of any dispute. Where a dispute arises regarding a game outcome, the records maintained by winluck's gaming system shall take precedence over the Player's recollection or device display.

Time Limit for Claims. Any claim or dispute must be submitted to winluck within ninety (90) calendar days of the date of the transaction or event giving rise to the claim. Claims submitted after this period will not be entertained.

winluck reserves the right to amend these Terms and Conditions at any time. Where an amendment is material — meaning it may adversely affect a Player's rights — winluck will provide at least seven (7) calendar days' advance notice of the change by posting a notice on the Platform and, where practicable, by sending a notification to the Player's registered email address.

For non-material amendments — including corrections of typographical errors, additions of new sections that impose no additional obligations on Players, or changes required urgently by applicable law — winluck may update the Terms without prior notice and the amended Terms will take effect immediately upon publication.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with an amendment, you must cease using the Platform and may close your Account in accordance with the Account Closure procedure set out in Section 3.

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

The parties irrevocably agree that the courts of the Philippines shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. Nothing in this clause shall limit winluck's right to seek injunctive or other equitable relief in any jurisdiction where it has an interest to protect.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the provision shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the remaining provisions of these Terms.